I tried to assemble more details on the pro to aid to your matter but obtained zero impulse. As a result, the fresh problem is actually denied due to the shortage of guidance required for further analysis. A person from the Spinanga Casino complained you to definitely its membership are place under remark without warning, blocking her or him away from accessing it otherwise withdrawing money.

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The gamer of Greece confronted a delay withdrawal of 150 euros that had been pending to possess 15 days. Even with contacted Sportaza support service, the situation stayed unresolved. The newest complaint is actually escalated to your Complaints People, which conveyed to the gambling enterprise to your player’s account. The new casino then verified your withdrawal demand got completed.

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• The ball player of Greece are experiencing problems withdrawing money, while the transactions to your well-known payment actions were denied.
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The gamer reported that her documents were rejected inside the KYC confirmation procedure, which had triggered a delayed within her withdrawal. But not, she had was able to withdraw their winnings slowly efficiently. Thus, she confirmed the new solution out of the girl topic, and then we got designated the truth since casino cookie reviews play online the solved. The player away from Poland got transferred 2000 PLN at the Freeze Casino playing with a plus and you can acquired 4000 PLN. Although not, the girl withdrawal are locked, and you may she is actually advised one the girl account try less than opinion. After that, the girl account try forever banned, and customer support stated she couldn’t score their profits straight back.

However, because of the player’s lack of next reaction, the fresh complaint are sooner or later disregarded. The gamer out of Poland got their membership, and a great 5000 euro commission, banned within the KYC confirmation techniques. She are implicated from breaking the fresh conditions and terms on account of using a graphics system for paperwork, even with past recognition.

The player out of Peru had been struggling to withdraw the woman winnings due to problems with account verification. She got stated that the girl efforts in the verifying her membership have been becoming declined by gambling establishment. Once emailing the brand new Problems Party, she managed to respond to the challenge and you may efficiently withdrew their currency. Consequently, the fresh problem got noted since the ‘resolved’ by team.

The newest Complaints People got informed the gamer you to definitely withdrawal delays you will be regular due to items such as KYC confirmation or a great highest level of detachment desires. That they had recommended prepared at least 14 days blog post-detachment consult just before entry a criticism. Despite extending the brand new response several months, the gamer failed to give subsequent opinions, and this lead to the brand new problem getting denied on account of not enough information.

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The player out of The country of spain is unable to accessibility the site and you can try experience low-a reaction to email address communication in the casino. Teemu, a new player of Finland, questioned detachment trough payNplay (fee means) and it took longer than the guy expected. The brand new player’s earnings were not credited to possess unknown reasoning. The ball player from Russia got their account prohibited and you will winnings confiscated due to an enthusiastic accusation from mobile financing ranging from professionals.