Dia from Encino, California () I enrolled in eHarmony and you can, within 2 hours, decided to terminate since I’d discovered websites I well-known. I experience your website and was trained to name an 800- number. I was informed you to definitely just like the I in past times got a free account (that we when you look at the good faith experienced are finalized) they’d romantic the latest account easily wanted nonetheless they do maybe not reimburse my personal bank card for the $251 towards the you to definitely-season membership. Y from Vancouver, Canada () I signed up with eHarmony set for a-one-year-membership from $250 (3 monthly payments out-of $).

We finalized my personal membership online and emailed a customers qualities agent. My personal June bank card declaration suggests that eHarmony keeps charged me personally $ for another fees. I emailed the organization to try and resolve this matter however, brand new reaction I had right back try they’re not able to terminate my subscription plus the third payment could be charged to your . Their refund plan is extremely unclear and you will mistaken. The consumer features rep. Courtney out-of Venice, Ca () I believe eharmony has incorrect ads. In the 1st paragraph of their email they boost another type of promote away from ninety days into price of 1.

Thus. Wayne away from Coconut Creek, Fl () I’ve found the firm to-be very deceitful. They encourage higher matches, however the of these which they sent me had been far from. I licensed to make use of the totally free 7-time trial. They did not work with me, thus i tried to terminated on the web but I gotten a contact stating I got to call through the business hours. Anyone I spoke to talked me personally out of canceling by offering myself an alternate seven totally free weeks. I tried it again but still desired to terminate however, which date the individual I talked so you’re able to was really impolite and you will told you I’d went at night seven days trial. She told you I’m able to maybe not get a refund and you will advised me personally to just continue using enough time which i got already repaid to own.

One month after, I found the services getting bad and not conference my personal requires, so i chose to terminate the assistance

We shared with her that i wasn’t searching utilizar un enlace web for and their services but she told you as well bad, you aren’t going to get a reimbursement. Miranda away from Clarksville TN () We signed up for annually in the eharmony becuase of the high “deal”. I became subscribed to weekly and you may decided to cancel my personal features (I’d a narrow point conditions and also in 6 months We got more fifty matches, if you ask me it absolutely was too in love so there was not a way to seriously navigate by way of all that with ease). It had been which i is actually 8 days past the time limit and they’ll perhaps not reimburse all money. I advised them that they’ll charge myself for the whole month, not the year in addition they don’t commit to it.

Then again, because you discover, around the base of one’s web page, regarding the next to help you past paragraph, they changes to 3 days toward price of 1 For each and every Few days

I have attempted numerous times to get ahold of someone and you will it keep advising me to generate a letter, which i did and you may got a standard form letter straight back exactly how they could not assist me and they was planning to obtain currency, (just who expects complaints within just page in the present big date? I’ve terminated my personal credit and you will plan to report one afterwards charge since fraudulant. At the same time I can still query Louise Guerin (Consumer Relations Director) to own a solution. Yveth away from Lanham MD () Really let down, We siged right up to own 30 days demonstration, payed the newest subsription, their already been thirty days since the, You will find emailed eharmony, canceled the newest subscription, they haven’t yet taken care of immediately me personally, or came back my personal mony. They don’t record an unknown number to help you support service otherwise give an email to keep an open comunication.